I met Seiko Ono through a business associate. He wouldn't stop talking about his REALTOR and how she was amazing and how he was buying his third house through her. I am a first-time home buyer, and I was scared to death of the entire process. My associate said that was perfect because his REALTOR had a sweet demeanor and was infinitely patient. When my husband and I met Seiko, I was immediately put at ease. Her smile is bright and friendly, and when I told her of my irrational fear of having a home, she promised to walk me through every part of the process, in baby steps. She listened to my husband, and me described our wants and desires and was keen to understand our limitations. She was extremely knowledgeable of the market in the area we were interested in and was fondly known by almost every REALTOR we encountered at open houses. Seiko is extremely giving of her time and was immediat…
I met Seiko Ono through a business associate. He wouldn't stop talking about his REALTOR and how she was amazing and how he was buying his third house through her. I am a first-time home buyer, and I was scared to death of the entire process. My associate said that was perfect because his REALTOR had a sweet demeanor and was infinitely patient. When my husband and I met Seiko, I was immediately put at ease. Her smile is bright and friendly, and when I told her of my irrational fear of having a home, she promised to walk me through every part of the process, in baby steps. She listened to my husband, and me described our wants and desires and was keen to understand our limitations. She was extremely knowledgeable of the market in the area we were interested in and was fondly known by almost every REALTOR we encountered at open houses. Seiko is extremely giving of her time and was immediately responsive to any inquiry we sent her way. Because of the tight market, we quickly ran out of houses to look at that met our needs. Seiko, being incredibly creative, kept searching and would dig up houses for us to view. I was grateful for her keen sense of objectivity when we were faced with houses that did not meet our standards, yet we would feel rushed to make an offer. Knowing we would be unhappy in the end; she always helped us take a step back. Her in-depth knowledge of the market allowed her to negotiate ideal terms for our first house. Even though our purchase was a short sale, through a VA loan, she was able to navigate us through the entire process. She was sweet and patient with us and our three children during every step of the way. Seiko Ono is a treasure to work with and it is because of her I can proudly say, I am a new homeowner!
Seiko did so much over and above, it's hard to pick just one. I guess what most impressed me, was her communication and attention to detail. She was a True advocate quickly and efficiently chasing down any detail that was not in our best interest. Seiko's level of experience, friendliness, and professionalism was far above any broker I have dealt with in the past. Most questions she answered immediately. More unusual questions she got back to us within a couple of hours with very thorough answers. Most importantly I always felt she was a strong advocate for us, even when it might jeopardize a potential sale. Never did I feel that she was taking shortcuts to push us in a direction that was not in our best interests. When we first decided to purchase on Oahu, Seiko's breadth of knowledge on the pros and cons of each area really helped us narrow our search. She also proved adept in explaini…
Seiko did so much over and above, it's hard to pick just one. I guess what most impressed me, was her communication and attention to detail. She was a True advocate quickly and efficiently chasing down any detail that was not in our best interest. Seiko's level of experience, friendliness, and professionalism was far above any broker I have dealt with in the past. Most questions she answered immediately. More unusual questions she got back to us within a couple of hours with very thorough answers. Most importantly I always felt she was a strong advocate for us, even when it might jeopardize a potential sale. Never did I feel that she was taking shortcuts to push us in a direction that was not in our best interests. When we first decided to purchase on Oahu, Seiko's breadth of knowledge on the pros and cons of each area really helped us narrow our search. She also proved adept in explaining to us how real estate sales were conducted. From the start Seiko attended every viewing with us and pointed out the strengths and weaknesses of the home as she saw them. Many of her points were area specific, giving us valuable tips that we were not aware of. Once we narrowed our search to a single residence, Seiko was invaluable in helping us navigate some very complex issues. There were overlaps with the neighbors' properties. The owners said there was documentation, but it was only through Seiko's extensive investigation that these numerous complex issues were resolved. Seiko could have left these issues for us to resolve but instead took them upon herself. Throughout the entire process Seiko's good cheer and friendly, talkative manner, put us at ease and made us feel confident in our purchase. We love our new home and consider Seiko a friend.
Seiko has delivered nothing but excellent customer care during our most recent home-buying process. We had been in touch with Seiko for over 3 months over email before we even arrived on the island and got nothing but sincere, honest communication. From the start, I knew Seiko was the right REALTOR for us and could sense her deep level of integrity for the business over email! It’s tough to make a connection over email but Seiko did it well and with the time difference between us, it was the only way we could communicate for months. We found our dream home during the first week on the island of Oahu and Seiko fought tooth and nail to make our dream a reality. We knew she had a great reputation, but it became evident the more we worked with her through the process. Seiko did not give up on anything and fought to get things fixed in the home with tenacity and commitment. We are first-time …
Seiko has delivered nothing but excellent customer care during our most recent home-buying process. We had been in touch with Seiko for over 3 months over email before we even arrived on the island and got nothing but sincere, honest communication. From the start, I knew Seiko was the right REALTOR for us and could sense her deep level of integrity for the business over email! It’s tough to make a connection over email but Seiko did it well and with the time difference between us, it was the only way we could communicate for months. We found our dream home during the first week on the island of Oahu and Seiko fought tooth and nail to make our dream a reality. We knew she had a great reputation, but it became evident the more we worked with her through the process. Seiko did not give up on anything and fought to get things fixed in the home with tenacity and commitment. We are first-time home buyers and Seiko made the process dummy proof for my husband and me. Any horror stories that were shared by friends about their personal experiences were quickly forgotten when we worked with Seiko. To this day, Seiko still answers our questions without hesitation. I never feel like I am bothering her, and Seiko responds to all my concerns promptly and thoroughly.
The best thing that Seiko did for us, was that Seiko understood quite early on who we were as people and what we were looking for. As first-time home buyers, Seiko made us feel like we were in good hands. She worked hard to schedule multiple viewings, pointing out features she didn't feel good about and those that she felt would work to our advantage. She followed up with meaningful questions to get a better sense of how we felt throughout the process and adjusted her service accordingly. She was communicative and honest and celebrated with us when we found our home. After she drafted our first proposal and when that didn't go through, she didn't give up. She kept our interests at the forefront and found our first home. She was honest about features she felt didn't work to our advantage and pointed out those that would benefit us. She made us feel less scared about the process and was al…
The best thing that Seiko did for us, was that Seiko understood quite early on who we were as people and what we were looking for. As first-time home buyers, Seiko made us feel like we were in good hands. She worked hard to schedule multiple viewings, pointing out features she didn't feel good about and those that she felt would work to our advantage. She followed up with meaningful questions to get a better sense of how we felt throughout the process and adjusted her service accordingly. She was communicative and honest and celebrated with us when we found our home. After she drafted our first proposal and when that didn't go through, she didn't give up. She kept our interests at the forefront and found our first home. She was honest about features she felt didn't work to our advantage and pointed out those that would benefit us. She made us feel less scared about the process and was always available to answer our questions. We would recommend Seiko to first-time home buyers!